Privacy policy

Privacy Policy

Last updated: 6 September 2026

BEEN DUE. respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how BEEN DUE. collects, uses, stores and shares your personal information when you visit or make a purchase through our online store.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number, where provided
  • Order and purchase information
  • Payment and transaction information
  • Information you provide when contacting us
  • Information about how you interact with our website
  • Device and browser information
  • IP address and similar technical information
  • Cookie and similar technology information

We only collect information that is reasonably necessary for operating our store, processing orders, providing services and communicating with you.

2. How We Collect Your Information

We may collect personal information when you:

  • Visit our website
  • Create or use a customer account
  • Place an order
  • Subscribe to our marketing emails
  • Contact us
  • Interact with our website or its features
  • Otherwise voluntarily provide information to us

Some information may also be collected automatically through Shopify and cookies or similar technologies when you use our website.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Deliver your purchases
  • Send order confirmations and shipping updates
  • Provide customer support
  • Respond to enquiries
  • Send marketing emails where you have subscribed or where otherwise permitted by law
  • Maintain and improve our website
  • Prevent fraud and protect the security of our store
  • Comply with legal and regulatory obligations
  • Operate and administer our business

We do not sell your personal information.

4. Marketing Communications

If you choose to subscribe to our marketing emails, we may use your email address to send you information about BEEN DUE., including new releases, products, promotions and other brand updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at been2due@gmail.com.

We will not send marketing communications in circumstances where applicable law requires your consent and that consent has not been obtained.

5. Payment Information

Payments made through our store may be processed by third-party payment providers such as Shopify Payments and PayPal.

We do not directly store your full payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with their own privacy policies and security practices.

6. Sharing Your Information

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services.

These may include:

  • Shopify, which provides our ecommerce platform
  • Australia Post, for shipping and delivery
  • Payment providers such as Shopify Payments and PayPal
  • Email and ecommerce service providers used to operate our store
  • Technology and hosting providers
  • Professional advisers where reasonably necessary
  • Government authorities or law enforcement where required by law

We only share information where reasonably necessary for the relevant purpose or where required or permitted by law.

7. International Disclosure

Some of the service providers we use may store or process personal information outside Australia.

This may include Shopify and other technology, payment or service providers that operate internationally.

Where personal information is transferred or disclosed overseas, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy laws.

8. Cookies

Our website uses cookies and similar technologies to help the website function, remember certain information and provide a better shopping experience.

Cookies may be used for purposes such as:

  • Keeping items in your shopping cart
  • Maintaining website functionality
  • Remembering preferences
  • Supporting security
  • Understanding how visitors use our website
  • Supporting certain website features

Some cookies are essential for the operation of our website. Other cookies may require your consent depending on where you are located and the type of cookie being used.

You can manage certain cookie preferences through the cookie settings available on our website.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, maintain business records, resolve disputes and comply with legal obligations.

When information is no longer reasonably required, we may delete it or take reasonable steps to de-identify it.

11. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or incomplete.

To make a privacy request, contact:

Email: been2due@gmail.com

We may need to verify your identity before processing certain requests.

12. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy requirements, please contact us at:

been2due@gmail.com

Please provide enough information for us to understand and investigate your concern.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator in your country.

13. Children’s Privacy

Our website is not intended to knowingly collect personal information from children where doing so is prohibited by applicable law.

If you believe a child has provided us with personal information, please contact us at been2due@gmail.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

15. Contact Us

If you have any questions about this Privacy Policy or how BEEN DUE. handles personal information, please contact us:

BEEN DUE.
Email: been2due@gmail.com