Shipping policy
Shipping Policy
Last updated: 8 September 2026
BEEN DUE. ships orders within Australia, the United Kingdom, the United States and New Zealand.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after your order is placed.
Orders are not dispatched on weekends or public holidays. During periods of high order volume, launches or promotions, processing times may take slightly longer.
Once your order has been dispatched, you will receive tracking information so you can follow the progress of your delivery.
Shipping Rates
Australia
- Standard Shipping: $10
- Express Shipping: $15
United Kingdom
- Standard Shipping: $45
United States
- Standard Shipping: $35
New Zealand
- Standard Shipping: $20
Shipping options and rates available at checkout are based on the destination and applicable shipping service.
Estimated Delivery Times
Delivery timeframes are estimates and begin once your order has been dispatched.
- Australia Standard: 5–8 business days
- Australia Express: 1–3 business days
- United Kingdom Standard: 5–10 business days
- United States Standard: 5–10 business days
- New Zealand Standard: 5–10 business days
These timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to Australia Post processing, network delays, public holidays, weather, customs clearance or other circumstances outside of BEEN DUE.’s control.
International Orders, Customs & Landed Costs
International orders may be subject to customs requirements, import duties, taxes or other fees imposed by the destination country.
Where applicable, BEEN DUE. will handle applicable international landed costs through Zonos where this service is available for the destination and shipment.
Customs requirements, duties, taxes and other applicable charges can vary depending on the destination country, order value, product classification and local regulations.
Customers may be contacted by the relevant carrier or customs authority if additional information is required to complete customs clearance.
BEEN DUE. is not responsible for delays caused by customs processing or requirements imposed by the destination country.
Tracking & Delivery
All orders are sent with tracking.
Once your order has been handed to Australia Post, delivery is handled by the relevant postal and carrier networks. Tracking updates may occasionally take some time to appear or may not update continuously while a parcel is in transit.
If your parcel appears to be delayed or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at been2due@gmail.com with your order number so we can assist and investigate with the carrier where appropriate.
Incorrect or Incomplete Delivery Information
Please ensure that your shipping address and contact details are correct and complete before placing your order.
BEEN DUE. is not responsible for delays, failed delivery or additional shipping costs resulting from an incorrect, incomplete or incorrectly entered delivery address.
If you realise that you have entered an incorrect address, please contact us at been2due@gmail.com as soon as possible. We will do our best to assist, however we cannot guarantee that an address can be changed once an order has been processed or dispatched.
Delivery Delays & Circumstances Outside Our Control
While we aim to ensure orders are dispatched and delivered as efficiently as possible, BEEN DUE. cannot guarantee specific delivery dates.
Delivery may be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, public holidays, network disruptions and other unforeseen events.
Returns, Exchanges & Final Sale
All sales are final.
BEEN DUE. does not accept returns or exchanges for change of mind, incorrect size selection or other reasons where the item is not faulty or otherwise covered by applicable consumer law.
Please carefully review the product details and size guide before placing your order.
This policy does not limit or exclude any rights or remedies you may have under applicable consumer protection laws. If you receive an item that is faulty, damaged, defective or materially different from what you ordered, please contact us at been2due@gmail.com with your order number and clear photos of the issue.
For further information, please refer to our Refund & Return Policy.
Contact
If you have any questions regarding shipping or your order, please contact:
BEEN DUE.
Email: been2due@gmail.com
We aim to respond to enquiries as soon as possible.